Never Miss Another Call
Welcome Desk AI makes sure every inbound call is answered, routed, or followed up-so you never lose a lead or a customer.
Ensure Every Call Gets Answered
Cover after-hours, lunch breaks, and peak times with AI call handling that captures caller information, answers questions, routes to the right person, and schedules appointments.
AI Coverage For Every Inbound Call
Replace missed calls with instant answers, smart routing, and automated scheduling.
After-Hours & Overflow Handling
When your team is busy or the office is closed, Welcome Desk AI answers, qualifies, and routes callers-and even schedules appointments-so nothing slips through.
Smart Call Routing & Scheduling
Your calls are directed based on intent, team availability, and business rules.
Book appointments, take messages, or escalate in real time.
Text-Back & Missed-Call Recovery
You never miss another lead, even if the call is missed.
With automatic text-back every call gets the attention it deserves.
Call Insights & Reporting
Track answered vs. missed calls, response times, outcomes, and team performance-all in an easy-to-read dashboard.
Testimonials
Jasmine Richards
Since adding Welcome Desk AI, we haven’t missed an inbound call. Overflow and after-hours coverage are seamless—and customers love the instant text follow-ups.
Monica Chandler
We tested multiple solutions; this is the only one that reliably catches every call and books time on our calendar. Game-changer for our front office.
Thomas Krazinski
The call summaries and metrics are clear and useful. It’s easy to see response times and outcomes at a glance.
FAQs
Answers to Your Questions About Never Missing a Call
How is Welcome Desk AI different from an on-site receptionist?
Welcome Desk AI focuses on one thing - handling inbound communications. Freeing your office staff to focus on the customers and people around them. It never takes a break or goes on vacation and it never has a bad day.
How does it make sure no calls are missed?
Our agents can handle multiple (direct) calls at the same time as well as handling texts, social DM's and website visitors.
Can it use our phone number and brand tone?
Yes. We can answer on your main or forwarding line and tailor scripts to match your brand and preferred workflows.
Is there a limit to call volume?
No. The system scales from a few calls a day to high-volume spikes without dropping coverage.
Does it handle after-hours, weekends, and holidays?
Yes. You can set coverage windows and rules for after-hours, weekends, holidays, and team availability.
Where can we see call logs and summaries?
All calls, transcripts, outcomes, and follow-ups are visible in your dashboard, with exports and alerts as needed.